Definition: Channels take care of communication with partners and backend systems using file I/O, ftp, email, etc.

A channel is either incoming or outgoing. Examples of channels:

  • Receive email from a pop3-mailbox
  • Send to a ftp-server
  • Pick up in-house invoices from a directory on your computer
  • Put orders in a file queue for import in your application.

Example of communication channels for bots:


Notes on naming conventions:

  • incoming = incoming to bots
  • outgoing = going out bots
  • inbound = my organization receives
  • outbound = going out of my organization


Bots does client communicates (no server). If you need a communication server (eg for ftp, as2), use a separate server.